FAQ

Everything you need to know about Yes Needle cartridges, orders, shipping, returns, and more.

PRODUCTS & NEEDLES

What machines are Yes Needle cartridges compatible with?

Yes Needle cartridges are compatible with most standard cartridge systems used by mainstream tattoo machines and grips.
If you’re unsure about a specific machine or grip, contact us before ordering and we’ll be happy to help confirm compatibility.

How many cartridges are in one box?

Each Yes Needle box contains 20 cartridges of the same configuration.
For example, a box of 06/03RL contains 20 individually packaged 06/03RL cartridges.

Are Yes Needle cartridges sterile?

Yes.
Each Yes Needle cartridge is individually packaged and sterilized using ethylene oxide (EO).
Cartridges are intended for single use only.
Always inspect the package before use. Do not use a cartridge if the sterile packaging has been opened, damaged, punctured, or otherwise compromised.
Each package also includes expiration and lot information.

What are Yes Needle needles made from?

Yes.
Each Yes Needle cartridge is individually packaged and sterilized using ethylene oxide (EO).
Cartridges are intended for single use only.
Always inspect the package before use. Do not use a cartridge if the sterile packaging has been opened, damaged, punctured, or otherwise compromised.
Each package also includes expiration and lot information.

How should I store the cartridges?

Store Yes Needle cartridges indoors at room temperature in a dry place and keep them in their original packaging until use.
Do not use a cartridge past its expiration date or if the sterile packaging has been damaged.

What packaging materials do you use?

Yes Needle cartridge packaging uses a molded sugarcane-fiber pulp inner tray and a paperboard outer box.

What do the numbers on a needle configuration mean?

A configuration such as 1003RL can be broken down into three parts:
10 — Needle diameter
03 — Number of needle points
RL — Round Liner
Common gauge references used in the tattoo industry include:
06 0.20 mm
08 0.25 mm
10 0.30 mm
12 0.35 mm
The letters describe the needle grouping:
RL — Round Liner
M1 — Magnum
CM — Curved Magnum
RS — Round shadew

What is the difference between RL, M1, RS, and CM?

RL — Round Liner
Round Liners group the needles tightly together toward a point. They are mainly used for lines, outlines, fine details, and precise linework.
RS — Round Shader
Round Shaders also use a round needle arrangement, but the needles are spaced more openly and sit more parallel rather than being tightly clustered into a point. They are mainly used for shading, filling smaller areas, soft tonal transitions, and slightly softer or more diffused lines.
M1 — Magnum
Magnums arrange the needles in two staggered rows. They are designed for shading, filling, color packing, and covering larger areas efficiently.
CM — Curved Magnum
Curved Magnums use a curved magnum arrangement, making them especially useful for soft shading, smooth gradients, portraits, realism, black & grey, and blended transitions.

Which cartridge is best for fine line work?

For very delicate work, configurations such as 06/03RL and 08/03RL are a good place to start.
If you prefer slightly more presence while maintaining detailed control, 10/03RL offers a more balanced option.

Which cartridge is best for micro-realism?

There isn’t one configuration for every micro-realism piece.
Smaller Round Liner configurations such as 06/03RL, 08/03RL, and 10/03RL are commonly suited to fine details and precise linework, while Curved Magnums can be used where soft tonal transitions and shading are needed.

ORDERS & PAYMENT

Can I cancel my order?

If your order has not yet shipped, please contact us as soon as possible.
We’ll do our best to cancel it before fulfillment.Once an order has shipped, it can no longer be cancelled.

Can I change the size or quantity after placing my order?

If your order has not yet shipped, please contact us as soon as possible.
We’ll do our best to cancel it before fulfillment.Once an order has shipped, it can no longer be cancelled.

Can I change my shipping address?

Yes, as long as your order has not yet shipped.
Please contact us with:
Your order number
Your original shipping address
Your updated shipping address
Once the order has shipped, the address can no longer be changed.

What payment methods do you accept?

We currently accept major payment methods including:
Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Additional local payment methods may be available depending on your location and will be shown at checkout.

Can I use more than one discount code?

Discount eligibility depends on the specific promotion.
If multiple discounts are eligible to be combined, this will be reflected at checkout.

I forgot to use my discount code. Can you apply it after checkout?

Discount codes cannot be applied retroactively once an order has been placed.
If the code is still valid, you may use it on a future eligible order.

Can I request an invoice?

Yes.
Please contact us with your order number and we’ll provide an invoice for your purchase.

SHIPPING & DELIVERY

Where do you ship?

Yes Needle currently ships to the United States, selected European countries, and selected international destinations.
Orders are generally fulfilled from:
United States — U.S. warehouse
Europe — Germany warehouse
Other supported international destinations — China warehouse
Available destinations are shown at checkout.

How long does order processing take?

Most orders are processed and shipped within 2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

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RETURNS & ORDER ISSUES

What if my tracking hasn’t updated?

Carrier tracking may occasionally take time to update.
If there has been no new tracking movement for more than 3 days, contact us with your order number and tracking number.
We’ll review the shipment and, when necessary, contact the carrier.

My order says “Delivered,” but I can’t find it. What should I do?

Please allow 24–48 hours, as some carriers may update a shipment as delivered shortly before final delivery.
Also check:
Around the delivery location
Mailroom or reception
Safe delivery areas
Household members
Neighbors
If the package still cannot be located, contact us with your order and tracking information.We’ll review the situation and determine the most appropriate next step.

What if my package appears to be lost?

If your shipment appears lost or is significantly beyond the estimated delivery window, contact us with your order number and tracking information.
We’ll review the shipment and, when necessary, work with the carrier to investigate.The appropriate resolution will depend on the circumstances.

What if my order arrives damaged?

Contact us as soon as possible and provide:
Your order number
A description of the issue
Photos of the outer packaging
A photo of the shipping label
Photos or video showing the affected product
We’ll review the information and help resolve the issue.

What if an item is missing from my order?

Contact us with your order number and, if possible, photos of the package and products you received.
Once verified, we’ll arrange shipment of the missing item.

What is your return policy?

You may request a return within 7 days of receiving your order.
Once approved, the eligible item must be returned within the applicable 14-day return period from the original delivery date.
Returned products must be:
Unused
Unopened
In their original condition
In their original packaging
Accompanied by proof of purchase
For hygiene and safety reasons, opened or used needle cartridges cannot be returned.

How do I start a return?

Contact us before sending anything back.
Please provide:
Your order number
The item being returned
The reason for the return
Photos if requested
Our support team will review the request and provide return instructions.

Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs.
If an issue resulted from an error by Yes Needle, please contact us before sending anything back.

How long does a refund take?

Once an approved return has been received and inspected, approved refunds are generally processed by Yes Needle within 7 days.
Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.

BUSINESS & COLLABORATION

Do you work with tattoo supply stores and studios?

Yes.
We work with selected tattoo supply stores, tattoo studios, and distribution partners.
For wholesale or distribution inquiries, please contact our team to discuss potential cooperation.

Do you collaborate with tattoo artists?

Yes.
We work with selected tattoo artists on product support, product testing, content, and longer-term collaborations.
For details or to get in touch: