Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and unopened

• In its original condition

• In its original packaging

• Accompanied by proof of purchase or your order number

For hygiene and safety reasons, opened or used tattoo needle cartridges and other hygiene-sensitive products cannot be returned, unless the product is defective, damaged, or incorrect.

To request a return, please contact us at yesneedle@gmail.com before sending any items back.

If your return is approved, we will provide instructions on where and how to return your order. Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by Yes Needle, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect due to an error on our part, we will cover the reasonable cost of return shipping when a return is required.

Original shipping charges are non-refundable unless the return is due to an error by Yes Needle or as otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or you received the wrong product, please contact us as soon as possible at yesneedle@gmail.com with your order number and, when applicable, photos of the issue.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.

Non-Returnable Items

We cannot accept returns for:

• Opened or used tattoo needle cartridges or other hygiene-sensitive products

• Custom or personalized products

• Gift cards

• Final-sale items, where clearly identified as final sale before purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product or needle configuration, please contact us first.

In most cases, the fastest way to receive the product you want is to return the eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at yesneedle@gmail.com.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at yesneedle@gmail.com.

We cannot guarantee that an order can be canceled or modified once it has entered fulfillment or has been shipped.

Contact

For questions regarding returns or refunds, please contact:

Yes Needle
Email: yesneedle@gmail.com